TARC to survey passengers, public | Transportation
LOUISVILLE, KY - TARC will conduct a random, scientific passenger survey on buses later this month and during May to gain information about travel patterns and customer needs with the goal of improving service.
“We encourage passengers to participate if asked,” said J. Barry Barker, executive director of TARC. “We’re eager to learn more from passengers and to be responsive to their needs.”
Passengers on bus trips included in the survey will be asked to complete a brief written questionnaire. The survey will begin the week of April 15 and additional passenger surveys will also be conducted in mid-May.
TARC also has plans to conduct random phone surveys of the general public in its five-county service area, and of passengers who use the TARC 3 paratransit service for people with disabilities.
TARC last conducted similar surveys in 2009.
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